And interesting feeling not being able to check your email on a paid service. I haven't had that in decades.

Have you used Azure?

This is a hilariously apt response.

No? I try to pick reliable services.

literally signed up for proton mail, their yearly paid plan, around half an hour ago.

I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar.

This outage may change my mind.

REFUND?

All services have outages. The difference is that when Outlook goes out (https://uptime.qodex.ai/outlook/incidents), it's a happy occasion because nobody can work and we all take an hour off, but when something like Proton goes offline, we're the only ones who can't access our important stuff.

Anyway, point is, Proton is generally very reliable, but shit happens.

Yeah, just the timing couldn't feel worse in my case. Right after doing some security shuffling and signing up. recency bias

> All services have outages.

I've found this to be true too, that's why I've moved most of my personal email to my own email servers, so at least I can decide when those outages happen, as they tend to mostly happen when you do some changes, not just randomly by themselves. At once you've setup monitoring and recovery for the usual suspects (disks, network, etc).

I've been a paying customer for many years and can't recall the last time this happened apart from now. It's honestly been a pretty stable service and rarely encountered any issues with it.

I've had proton for years and have no complaints. I can only think of one or two other outages in that time. Most services do have outages from time to time. tbf, I don't seem to be having any issues with proton today, so far.

Ok good to know it isn't a complete auth outage. I might keep proton, not sure about other options.

I've been using Proton for few years already and I did not have a single issue

What made you pick proton over something like mailbox.org? You'd get calendar and contacts sync, IMAP and POP access, custom domains, really nice webmail, and so on..

Proton seems really limited for what you get, and the webmail is absolutely abysmal in performance and design.

I imagine part of the performance issue is their encryption flow? Their search is sub par even with the on-device search enabled, but besides that i’ve been a happy customer for a few years now. Catch all domain, multiple domains, their cli lets you download all messages and I setup a RAG flow to better search.

Regarding outages, this is the first one I’ve actually noticed and affected me. Obviously not great, but maybe I’ve been deluded in seeing GitHub‘s fiasco of what acceptable means.

(relevant context in another submission: https://news.ycombinator.com/item?id=48859976)

Been a customer for years (6ish) and this is the only outage I can remember. Others may have happened but they weren't significant enough me to notice

I have been a Proton user for the past 4 years.

No complaints so far.

Proton is horrible. Notoriously bad email service.

I ended it after they only sent half my email to my accountant because they would apparently send the server saved draft version, which was not made current when I clicked send.

Created an account there some months ago, logged in & checked my email a # of times since then.

Plz someone tell me that didn't contribute to this outage! Didn't intend to cause trouble for anyone.

Depends...how large were your attachments?